bk991 Terms and Conditions —
Please Read Before Using the Platform

General Terms, Conditions & Definitions

Bk991 (referred to hereinafter as the "Platform", "we", or "Company") is an online gaming and betting platform operated for users in Bangladesh. The terms "user", "player", or "you" used in this document refer to any individual registered on bk991.

The bk991 terms and conditions constitute a legally binding agreement between the platform and its users. These terms may be updated at any time, and any changes will be announced via a notice on the platform.

• These terms and conditions are governed by the applicable laws of Bangladesh.
• In case of any dispute, bk991's decision shall be considered final.
• Using the platform means you have read and agreed to these terms.
• Account use by minors or ineligible individuals is strictly prohibited.

Eligibility & Registration Terms

To create an account on bk991, you must meet the eligibility criteria listed below. Failure to meet these requirements will result in a rejected registration, and any existing account may be suspended.

• You must provide your legal name, date of birth, and contact information accurately.
• Each individual may operate one account only.
• If multiple accounts are detected, all accounts will be terminated and balances forfeited.
• The email address and phone number provided at registration must be verified and activated.
• Bk991 reserves the right to decline any registration application without providing a reason.

If any registered details need to be updated, please contact the support team. Self-editing of key account information is restricted and will not be accepted without proper verification.

Account Management & Security

You are fully responsible for the security of your bk991 account. Never share your login credentials, password, or OTP with anyone. No bk991 staff member will ever ask for your password.

• Use a strong password and change it regularly.
• If you suspect unauthorized access to your account, contact support immediately.
• Account access must not be granted to any third party.
• Selling, transferring, or renting your account is strictly prohibited.
• Bk991 may temporarily suspend accounts in cases of suspicious activity.

Bk991 may apply a maintenance fee to accounts that have been inactive for an extended period. An account that remains inactive for 12 consecutive months will be automatically moved to an inactive status.

Deposit & Payment Policy

You can deposit on bk991 using bKash and Nagad, Bangladesh's most popular mobile banking services. All transactions are processed through secure, encrypted channels.

• The minimum deposit amount is BDT 100.
• Deposits are usually credited instantly or within a maximum of 15 minutes.
• Only payment methods registered in your name may be used.
• Third-party payments are not accepted and any such deposits will be returned.
• Keep a record of the reference number for each deposit transaction.

If a deposit is delayed due to a technical error, contact the support team with proof of the transaction. bk991 will endeavour to resolve the issue within 24 hours.

Withdrawal Policy & Process

A completed KYC verification on your account is required before withdrawing funds from bk991. Once a withdrawal request has been reviewed, it is generally processed within 15 minutes to 24 hours.

• The minimum withdrawal amount is BDT 500.
• A daily maximum withdrawal limit applies — contact support for details.
• Specific wagering requirements must be met before bonus balance can be withdrawn.
• Withdrawal verification may take longer in cases of suspicious activity.
• The user bears full responsibility for any losses arising from incorrect payment details provided.

Bonus, Promotion & Offer Terms

Bk991 offers a variety of bonuses and promotional offers. Each bonus carries its own terms and wagering requirements. Please read the specific offer's terms carefully before claiming any bonus.

• The welcome bonus applies to first-time deposits only.
• Bonus balance cannot be withdrawn directly — wagering must be completed first.
• Attempting to claim bonuses using multiple accounts or a VPN will result in bonus forfeiture.
• Bk991 reserves the right to modify or cancel any bonus offer at any time.
• Your friend must successfully register and deposit to qualify for the referral bonus.

Bk991 continuously monitors for abuse of its bonus system. If any player attempts to exploit system vulnerabilities for undue gain, the relevant bonus and any associated winnings will be voided.

Betting & Gaming Rules

All games on bk991 are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely fair and independent. No party can influence the result of any game.

• Minimum bet amounts may vary depending on the game.
• Bets cancelled due to technical errors will be refunded.
• If your internet connection drops during a game, the game will automatically pause.
• Real-time results in Live Casino games are final.
• Any dispute regarding a game outcome must be raised with support within 48 hours.

Prohibited Activities

Certain activities are strictly prohibited to ensure the smooth and fair operation of the bk991 platform. Violations may result in permanent account closure and legal action.

• Attempting to create or operate multiple accounts.
• Gaming using bots, scripts, or automated software.
• Using fraudulent or deceptive payment methods.
• Using the platform for money laundering or any illegal transactions.
• Harassing, threatening, or attempting to harm other players.
• Unauthorized access or attempted intrusion into bk991's software or systems.
• Attempting to complete KYC using false identities or fraudulent documents.

KYC & Identity Verification Process

Bk991 verifies the identity of all users in accordance with international standards. The KYC (Know Your Customer) process is essential to maintaining platform security and preventing fraud. Completing KYC is mandatory before initiating any withdrawal.

• A clear photo of your National ID (NID) or passport must be submitted.
• A selfie or live verification may be required.
• A recent utility bill or bank statement may be requested as proof of address.
• KYC verification is typically completed within 24–72 hours.
• Submitting incomplete or falsified documents may result in account termination.

Privacy & Personal Information

Bk991 treats the privacy of users' personal information with the utmost importance. Our full Privacy Policy is published separately and forms part of these terms and conditions.

• Your information is used solely to improve our services and maintain security.
• Information required to comply with applicable laws may be shared with the relevant authorities.
• You may contact support to opt out of marketing communications.
• You may request deletion of your data; however, certain information may be retained to meet legal obligations.

To learn more, visit our Privacy Policy Read.

Account Closure & Termination Policy

Either the user or bk991 may request account closure at any time. To voluntarily close your account, contact the support team and complete identity verification.

• Bk991 reserves the right to terminate accounts without notice in the event of a terms violation.
• Any valid balance at the time of account closure is refundable; bonus balances are not.
• In cases of fraud, the entire account balance may be forfeited.
• Reinstating a closed account is limited and subject to the decision of the administration.

Liability Limitations

Bk991 strives to deliver the highest quality of service; however, the platform's liability is limited in certain circumstances. bk991 is not responsible for the following:

• Losses resulting from internet disconnection.
• Account hacking or data breaches resulting from the user's own negligence.
• Delays or errors caused by third-party payment providers.
• Temporary service disruptions caused by unexpected technical issues.
• Financial losses resulting from the user's own gaming decisions.

Terms & Conditions Changes and Updates

Bk991 reserves the right to modify, amend, or update these terms and conditions at any time. For significant changes, a notice will be posted on the platform or communicated via email.

• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• Visit this page regularly to stay informed about any updates.
• The date of the latest update is shown at the top of the page.

Contact & Support

If you have any questions or need clarification regarding these terms and conditions, our support team is always ready to help. To get in touch with bk991:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform.
• Support hours: 24 hours a day, 7 days a week.

We typically respond to emails within 2 hours. For urgent matters, please use live chat.