bk991 Privacy Policy —
Your Data Is Safe With Us

Introduction & Purpose

Bk991 is a trusted online gaming and betting platform built with Bangladeshi players in mind. This Privacy Policy explains what data we collect, why we collect it, how we store it, and when we use it. We believe transparency is the foundation of trust.

Your privacy is one of our top priorities at bk991. Whether you are registering, playing, or making a payment, we work to keep your information secure at every step.

• This policy applies to both the bk991 website and mobile app.
• We never sell your data.
• Data is not shared with third parties except as required by applicable law.
• This policy is in compliance with Bangladesh's data protection regulations.

What Data We Collect

Bk991 collects only the information necessary to deliver our services. We keep data collection to a minimum — only what is truly needed.

In addition to the above, we may collect anonymous data related to website browsing behavior that cannot be used to identify any individual.

Use of Collected Data

Bk991 uses your information only for specific, legitimate purposes. We never misuse your data or process it beyond what has been authorized.

• For account creation, verification, and management.
• To process all financial transactions, including deposits and withdrawals.
• To notify you of relevant promotional offers and bonuses.
• To detect and prevent fraud and maintain platform security.
• To monitor gaming behavior as part of our responsible gaming program.
• To meet legal obligations and provide required information to regulatory bodies.
• To improve customer service and analyze user experience.

Data Retention & Duration

Your data is stored on secure servers. We retain it only for as long as necessary. Some information may be kept for a defined period after account closure due to legal requirements.

• Active Account Data: retained for the duration the account remains active.
• Financial transaction records: minimum 5 years (as required by law).
• KYC documents: retained for up to 3 years after account closure.
• Gaming History: Retained for 2 years to support responsible gaming and dispute resolution.
• Communication Records: retained for up to 1 year.

Once the designated retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

Data Sharing Policy

Bk991 does not sell your personal information to third parties for commercial purposes. Your data may be shared only in the limited circumstances outlined below:

• Payment Providers: With payment partners such as bKash and Nagad for deposit and withdrawal processing.
• Legal Authorities: To comply with court orders or government legal requirements.
• Security Partners: To prevent fraud and ensure cybersecurity.
• Auditors & Regulators: Required for license compliance and financial audits.

Cookies & Tracking Technologies

The bk991 website and app use cookies and similar tracking technologies to enhance your browsing experience and keep you logged in.

• Necessary Cookies: Essential for login sessions and security.
• Functional Cookies: To remember language preferences and user settings.
• Analytics Cookies: For collecting anonymous usage statistics.

Most browsers allow you to disable cookies, though doing so may affect certain features. Check your browser's privacy settings to manage cookie preferences.

Your Rights & Controls

You have full control over your personal data at bk991. We respect your rights and are ready to assist with any request.

• 1
  Right to Access Data You have the right to know what information we hold about you.
• 2
  Right to Rectification You may request corrections to any inaccurate or incomplete information.
• 3
  Right to Erasure You may request deletion of your data under certain circumstances.
• 4
  Right to Restrict Processing You may request that the use of your data be restricted to specific purposes.
• 5
  Right to Data Portability You can request a copy of your data in a structured, readable format.
• 6
  Right to Object You may object to marketing communications or specific data processing activities.

To exercise any of the rights listed above, please contact our support team. We typically process requests within 7 business days.

Security Measures & Technology

Bk991 protects your data with industry-leading security technology. Our security infrastructure is continuously updated to defend against emerging threats.

• 256-bit SSL/TLS encryption on all data transmissions.
• Two-factor authentication (2FA) for account security.
• Regular penetration testing and security audits.
• Automated suspicious activity detection system.
• 24/7 physical security at our data centers.
• Secure password hashing (bcrypt algorithm).

Protection of Minors

Bk991 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect data from or provide services to minors.

• Date of birth verification is mandatory at registration.
• Additional documents may be requested for age verification in suspicious cases.
• If a minor is found to have created an account, it will be closed immediately.
• Any data belonging to minors is deleted immediately upon discovery.

If you believe your child is using bk991, please contact our support team immediately.

Privacy Policy Updates

Bk991 reserves the right to update this Privacy Policy as needed. We will notify you in advance of any significant changes.

• You will be notified by email or platform notification for any major changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of the latest update will always be shown at the top of the page.
• Copies of previous versions are available upon request from our support team.

Contact & Complaints

If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us. Our data protection team is always ready to resolve your issue promptly.

• Email: [email protected]
• General Support: [email protected]
• Live Chat: available via the icon at the bottom right of the platform.
• Response Time: typically within 24-48 hours.